Terms & Conditions
Last Updated: July 28, 2026
Welcome to **BillXpert**. By creating an account, registering your store, or subscribing to our billing software dashboard, you agree to be bound by the following Terms and Conditions. Please review them carefully.
1. Registration & Security
You are responsible for maintaining the security of your store login credentials and cashier passcode keys. Any transaction logged or invoice registered under your account credentials will be deemed executed by your business. If you suspect unauthorized access, contact us immediately at support@billxperts.com.
2. Permitted Use
BillXpert is designed to facilitate tax invoicing, inventory management, and expense tracking. You agree not to use the software to generate fraudulent invoices, record transactions of prohibited items under Indian law, or attempt to compromise our database configurations.
3. Subscription, Cancellations & Refunds
Our Growth and Enterprise plans are billed on a monthly or annual cycle. You pay in advance for the selected period.
- 14-Day Money-Back Guarantee: If you are unsatisfied with our software services, you can request a cancellation within 14 days of your initial payment. We will refund the transaction fee in full.
- Refund Processing: Approved refunds will be credited back to your original payment method (Credit Card, Net Banking, UPI, or Wallet) within 5 to 7 business days from the request date.
- Cancellations: You can cancel renewals at any time via your dashboard settings, and your store features will remain active until the end of the current billing cycle.
4. Tax & Filing Disclaimer
While BillXpert automates GST calculations, formats invoices as per official rules, and generates GSTR files, the final responsibility for checking data accuracy and filing returns on the government portal before statutory due dates rests solely with you (the taxpayer). We recommend reviewing all exports with your Chartered Accountant (CA).
5. Uptime & Support
We target a 99.9% uptime for cloud backup syncing. Since our invoicing system runs on local cache databases, internet failures will not halt checkout services. Technical support hotline queues are managed in local languages and resolved based on plan SLAs.